EL1 Service Designer - VIC & NSW

EL1 Service Designer - VIC & NSW

About the Client:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations. 
This is a great opportunity for an EL1 Service designer to join this busy team for a short-term temporary assignment.

About the Role

• Leading, researching and identifying insights contributing towards Agency understanding of information.
• Conducting qualitative and quantitative research.
• Overseeing, creating and documenting current state service through design and research, identifying current participant and staff experience and business processes.
• Leading and managing process design improvement including evaluating proposed solutions and design at both a conceptual and tactical level.
• Advocating for the voice and experience of participants and stakeholders through work processes.
• Leading and facilitating design-thinking sessions with service users, designing and testing future experiences.
• Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
• Overseeing end-to-end service experiences, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.

Skills required:

• Journey mapping
• Systems thinking
• Stakeholder engagement
• Strong organisational skills
• User research and analysis
• Report writing
• User research and analysis
• Prototyping and testing
• Data analysis and synthesis
• Workshop facilitation, understanding of co-design

Benefits

• ASAP Start Date pending clearance
• Temporary assignment until end of June 2025
• Full-time hours, Monday to Friday
• $602.55 per day + Super
• Multiple locations available: Richmond, Geelong and Newcastle
• Applications close 26/11/24

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **
Email zoe.eagles@chandlermacleod.com

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion