IT Support Officer

 IT Support Officer

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions.

• Permanent, Part-Time. 30.4 hours per week
• flexible work arrangements
• strong connection to community and innovation

About the role

Do you have a passion for providing ICT support and maintaining critical systems? At North Richmond Community Health (NRCH), you will play an essential role in supporting our staff to ensure the smooth operation of our ICT infrastructure.

Key Responsibilities

• Provide ICT support to all end users in a timely manner.
• Maintain daily helpdesk requests and ensure efficient ticket resolution.
  Assist in managing all networking hardware and software, including license management and lifecycle.
• Support the management of laptops, desktops, and portable devices.
• Administer Active Directory, including Group Policy and user access control, while upholding security best practices.
• Coordinate hardware needs and equipment replacement in consultation with the ICT Manager.
• Manage day-to-day requests related to the phone system.
• Contribute to the development and review of ICT policies, procedures, and organisational strategic planning.

About you

Are you someone who thrives in a fast-paced environment and enjoys problem-solving? Do you have a strong technical foundation and a passion for helping others? This role is perfect for an IT professional who wants to make a positive impact.

• ICT Tertiary Qualification or at least 1 year of experience in a similar role.
• Experience working in a Windows environment with Microsoft applications, ideally Office 365.
• Previous knowledge/experience in network administration, helpdesk support, and hardware/software management.
• Experience in the installation, configuration, and management of IT operating systems and applications.

If you’re ready to bring your technical skills and passion for community impact to NRCH, we want to hear from you.

Closing Date: 3 January 2025 

For questions, please contact workforus@nrch.com.au